Japan’s cutting-edge Henn-na Hotel chain – staffed largely by robots – is mothballing many of its androids because they break down frequently, are expensive to maintain and annoy the guests… The hotel decided to withdraw the dinosaur and humanoid robots that staffed front desks at its properties because they were unable to respond to queries from guests about local attractions or access to airports. Humans were also on stand-by every time a guest’s passport needed to be registered. Robot luggage carriers were not able to reach all of the rooms in some hotels and broke down when they got wet, while the in-room assistant “Churi” was limited in what it could do and struggled to understand accents. One guest told The Wall Street Journal that he kept being woken in the night by Churi because it believed his snoring was a command and kept asking him to repeat his request.
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